If it's detailed seller ratings giving you headaches, leave as little to chance and buyer opinion as possible by offering free shipping for your items and using eBay's own shipping labels. This gets you automatic perfect scores on shipping costs and on your promptness provided you print the label within the handling time specified in your listings and leaves two fewer scores out of buyers' hands. If you've suffered an unusual spate of negatives in recent weeks and there's a good reason for it, you'll only help yourself by using space in your item descriptions to make your case to buyers.
Just reassure them that they're going to have a good experience and you are going to ensure that they're happy. Focus on Easy Sales. If your feedback is in danger, take some time to focus on the kinds of merchandise in your inventory or business model that are most likely to be simple, trouble-free transactions. Avoid one-offs or goods with damage or wear, or that are difficult to ship or protect, even if these kinds of sales are more lucrative for you.
Pick them back up once a little time has passed and your feedback is looking up again. Take Time Off. Remember the feedback percentages seen by buyers are calculated on a rolling basis. This means as time passes, they gradually improve if your most recent sales are positive. If you've been inundated with negative feedback, make a few easy sales to score some positives.
Then, take a few months off to allow heat to pass and ratings to look better for buyers and for eBay once again. Use your time off to focus on questions about your business model and customer service practices and why things went so wrong that you needed to take a break at all. Be Proactive. To ensure transactions result in positive feedback going forward, write in your item descriptions that you're out to earn positive feedback from them and will work to make sure every transaction is positive.
Then, ensure you communicate with every buyer, immediately after purchase, to ask for positive feedback and to request they communicate with you if there are any problems.
It's simple, but it works. Buyers are much less likely to "neg" you if you've asked them to contact you before doing so. This shows how many buyers have left feedback for a seller. The more buyers who have rated their experience positively with a seller, the more assured you can be of getting great service. Below is an explanation of what each color means:. For a more detailed view of a seller's performance, you can also view their detailed seller rating. This is a breakdown of how buyers have rated that seller in the following areas:.
To view a seller's detailed seller ratings, select the number in brackets next to their username to go to their feedback profile. You'll find stars next to the 4 different areas, with 1 star being the lowest rating and 5 stars being the highest. You can leave up to 4 detailed seller ratings at the same time when you leave an overall feedback rating and comment. Ebays feedback system is flawed as buyers are asked about delivery times etc.
I expect its a power thing! To most sellers feedback is important, especially those that are selling one off unique or collectibles…. I can imagine it may be less important for mega sellers to an extent hundreds of items per day etc. I wrap it well, send it quickly, it gets to the other side of the world okay……. I used to ask buyers to leave feedback, but when you check out the feedback they have left for others…..
Anyways, I think eBay should instigate automatic feedback for sellers after 4 weeks. The buyer could still appeal etc but chances are they are happy or would have raised a claim already. This way at least the seller would get credit for a successful transaction instead of getting nothing from an increasing number of buyers. But this would mean eBay supporting sellers…. It was good to get over the 1, as I do feel it gives customers some confidence that you have been around a while and give good service, but the next target is 5, so a long way to go.
So now I am only interested in keeping feedback good as opposed to how high I can get it. Amazon is even less and we sell a lot more there than eBay. Brits are actually the worst for leaving it funnily enough. Most ours come from EU custom. Feedback system is corrupt anyway always has been. I agree with what Dave T says above with regards to the automatic feedback for buyers, great idea!
We find the succinct comments that customers add when leaving feedback much more useful than a meaningless five star scores from DSR.
Whenever I buy something from eBay, I expect the seller to leave feedback for me first. Whether or not I give the seller feedback is not relevant to their feedback of me as the buyer. Assuming everything is fine with the purchase, the buyer should leave feedback first, because they are the first to learn that the seller is a good seller.
To do it the other way around as you prefer, seller first and buyer second if at all would be like saying that a cake was tasty before it had been tasted.
Newbies, please take your business somewhere else! This has a positive impact on your eBay performance. Find out how we evaluate your seller performance and what impact Seller metrics have on your business.
Sometimes, conflicts arise between buyers and sellers. Learn what you can do when there's a problem with a transaction, what to do if the buyer opens a request, and how to open the case.
Sell Worldwide with eBay. Customer Service. Seller Levels and Sales. How is your Seller Performance evaluated? Read Seller Performance Policy. Where can buyers check Seller feedback? What do your feedback metrics mean? Star Rating The colour of the feedback Star corresponds to a particular score code.
Why would the Feedback Score be lower than the feedback total?
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